What I Do?
ask me about vehicle tech, operations consulting, & process improvement.
Capabilities.
Automotive & Lexus Expertise
Lexus Technology Specialist: Deep knowledge of RX, NX, ES, IS, and GX models including infotainment systems, Lexus Interface, safety features, Drive Connect, Enform, and hybrid performance.
Self-Help Content Creator: Develops step-by-step tutorials, written guides, and supporting imagery to help Lexus owners fully understand and utilize their vehicle’s features.
Customer Support & Delivery: Specializes in post-sale orientation, vehicle walkthroughs, Bluetooth pairing, personalized settings, and driver assistance setup.
Ownership Support & Retention: Builds long-term customer relationships with proactive follow-up, educational materials, and tech assistance.
Startup & Business Development
Startup Operations & Launch Strategy: Experience in building business systems from scratch including hiring, legal compliance, team SOPs, and scalable workflow design.
Licensing & Regulatory Compliance: Knowledgeable in navigating California regulatory environments, contractor licensing, energy codes, and HIC requirements for residential services.
SOP Development & Implementation: Designs and rolls out effective Standard Operating Procedures for teams across sales, field operations, and service delivery.
Business Consulting: Provides consulting on structuring departments, setting up CRM workflows, optimizing customer experience, and integrating technology tools.
Process Improvement & Operational Efficiency
Lean Manufacturing & Continuous Improvement: Applies lean methodologies to eliminate waste, increase throughput, and reduce operational friction.
Cross-Functional Collaboration: Works with sales, tech, admin, and service departments to align goals and streamline communication.
Risk Mitigation & Compliance Alignment: Implements internal controls, audits, and documentation processes to reduce liability and maintain regulatory adherence.
Statistics.
Proven results across automotive technology, operational systems, and business development. These skill levels reflect practical, hands-on experience in both customer-facing roles and strategic operations.